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This eLearning course is designed to introduce you to the skills required to effectively manage conflict at work. Conflict is often characterised by tension, disagreement, emotion or polarisation – and the most serious conflicts can lead to either psychological or physical aggression and violence, including violence towards yourself (self-harm).
Take the first step toward a safer, healthier, and more productive workplace. Invest in your business's future by prioritising health, safety, and wellbeing with our expert eLearning courses.
This learning is designed to:
Did you know?
— British Crime Survey
This eLearning couse is aimed at employees who undertake front-line duties, or who may otherwise come into contact with customers, service users, residents, contractors or members of the public during the course of their work.
A multiple choice final exam with a pass rate of 80%
You can view this course on your mobile phone, tablet, laptop or desktop computer
On completion of the course you will be awarded a certificate which you can download and keep
Written by highly qualified subject matter experts
Quick quizzes and interactive elements to test and reinforce learning
All course content is available to revisit for a full year