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Conflict Management

This eLearning course is designed to introduce you to the skills required to effectively manage conflict at work. Conflict is often characterised by tension, disagreement, emotion or polarisation – and the most serious conflicts can lead to either psychological or physical aggression and violence, including violence towards yourself (self-harm).

  • Duration: 30mins
  • 6 Chapters
  • Certificate Awarded

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Learning outcomes

This learning is designed to:

  • Reinforce awareness amongst employees with the potential to be exposed to conflict situations at work
  • Promote safer working practices
  • Reduce incidences of harm due to conflict situations at work

Did you know?

"Workers in protective service occupations (eg. Police officers) are most at risk of violence at work. High rates are also shown for workers in transport, health, retail and leisure (pubs) sectors."

British Crime Survey

Course details

Duration: 30mins
6 Chapters
Certificate: Yes

Who is the course for?

This eLearning couse is aimed at employees who undertake front-line duties, or who may otherwise come into contact with customers, service users, residents, contractors or members of the public during the course of their work.

What is covered in this course?

  • Introduction
  • Your Responsibility
  • Understanding Conflict
  • Managing Conflict
  • Typical Conflict Situations
  • Protecting Yourself

What's included in this course?

Assessment

A multiple choice final exam with a pass rate of 80%

Responsive

You can view this course on your mobile phone, tablet, laptop or desktop computer

Certificate

On completion of the course you will be awarded a certificate which you can download and keep

Expert Knowledge

Written by highly qualified subject matter experts

Interactivities

Quick quizzes and interactive elements to test and reinforce learning

12 months access

All course content is available to revisit for a full year

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